Enterprise Technical Training Games for HPE Blade Server Support

With a project this large, it was vital to take the necessary time for planning to make sure this would be done right and meet learner needs and expectations. With the learner demographic in mind, Designing Digitally and HP decided an online multiplayer game would be a great solution that would keep learners engaged and deliver training in an innovative way that learners would be familiar with. This would allow for a social aspect to be added and provide a platform with the ability to update the course with new material and would be scalable as interest and information expanded. 

Taking advantage of the creative freedom available, Designing Digitally and HPE incorporated a futuristic space station theme where new techs are sent out on an adventure and have to figure out why systems are unexpectedly failing. Hardware and software found in HP servers are represented as locations and non-player characters (NPCs) in the game. As the learners explore the station they encounter problems that must be solved through mini-games that represent how an HP tech would assess and address an issue such as a puzzle game where players need to place electrical components in the correct locations to restore power and data encryption game.

In addition to the quest, the space station also has virtual meeting spaces and areas that share vital product information. Learners can explore 3D models of products as well as review specs and technical information of the items they interact with within their actual positions. Learners can also access additional resources, such as the 3PAR 3D repair simulator, and other projects that Designing Digitally has collaborated with HP on within HP’s large library of video material.

To ensure effective measurement data and to offer employees feedback, Designing Digitally also created a learner portal for this project. This provides learners with an access point to the game and allows them to see their progress, stats, and achievements without needing to enter the game. This also provides admin users with extensive information and analytical reporting about the learners. Admins are able to see statics such as individual and company-wide game progress, employee results, what interactions and games the learners are completing, and what resources they are accessing, all to ensure effective training is taking place and help identify company strengths and weaknesses.