Talent Management Acquisition Training Program For Rentokil Terminix

Designing Digitally was commssioned with determining the best approach to training the target audience. The outcome of this analysis was to create a program called “Hiring, Interviewing & Talent Pools”. This program consists of a 90-day online program for Service Manager’s onboarding training. In the course, learners are taught the four-step interview process.

The training immerses the audience into being the hiring manager with a stack of job candidates. 

When the learner selects someone to interview, they can review their resume, the Rentokil Terminix values, and the Job Interview Guide Questions before beginning the branching conversation interview. Once they enter the conversation with the candidate, they will choose their questions and be in charge of how the conversation outcomes. They will track whether each component of the STAR components is met before completing the interview. The learner receives feedback based on the decisions they make throughout the conversations.

Once the interviews are complete, they will rate the conversation and select the next candidate to interview. Once all candidates have been interviewed, they will hire the candidate they feel is most qualified. The learner will receive feedback based on the choice of candidate they made.

The interactive dynamic learning experiences provided Service Managers with an opportunity to practice their hiring decision skills and interviewing techniques and define interview results into comparable figures. It has resulted in higher quality hires and a lower turnover rate for the company.