Retail Efficiency Labor & Scheduling Training Program for Lush Cosmetics

Designing Digitally, Inc. partnered with Lush to create a fully integrated and interactive training solution that transformed how store managers learn about labor management and scheduling. Through consulting, instructional design, and custom eLearning development, we developed a comprehensive digital learning experience that combines theoretical knowledge with hands-on application.

Our team collaborated closely with Lush’s leadership to identify existing challenges and gaps in current training methods. We designed a solution that not only educated employees but also provided ongoing performance support. The final product is an interactive learning program that seamlessly incorporates real-world scenarios, software simulations, and decision-based training, empowering managers to master workforce planning effectively.

The training features a virtual coaching system that guides managers through complex scheduling processes in a conversational and engaging manner, helping to reinforce critical decision-making skills. Additionally, it includes real-time simulations where managers can practice scheduling in a controlled environment, experiencing both successes and failures before applying their skills in actual store operations. These hands-on exercises ensure that managers understand the effects of their decisions and can confidently adjust staffing levels to meet customer demand while staying within labor budget constraints.

To enhance retention and usability, we designed the training to function both as a one-time course and as a reference tool for ongoing use. Managers can revisit the training at any time to review essential concepts or troubleshoot specific challenges, ensuring long-term effectiveness. The interactive modules include videos, scenario-based learning, and knowledge checks to reinforce learning at each stage.

We also collaborated with Lush’s operational and financial teams to ensure that the training aligns with business objectives. This alignment helps managers understand how labor decisions impact profitability and store performance.

The implementation of this training has significantly improved workforce efficiency across Lush’s retail locations. New managers now receive consistent and structured training, eliminating the inconsistencies that arose from previous mentorship-based learning. By utilizing data-driven scheduling methods, managers have reduced unnecessary labor costs while improving coverage during peak business hours. Ongoing performance assessments within the training allow for real-time adjustments, enabling managers to respond proactively to sales trends and staffing needs. As a result, Lush has a better-equipped workforce that is more confident and aligned with the company’s financial and operational goals.

Designing Digitally, Inc. didn’t just develop a training course; we delivered a strategic workforce optimization system. Our consulting and development approach ensured that Lush received a tailored solution that not only addressed immediate training needs but also provided long-term scalability and business impact. By transforming how managers understand and execute labor scheduling, we have helped Lush create a more efficient, data-driven approach to workforce management, leading to stronger financial performance and an improved in-store experience for employees and customers.