SANDWICH MASTER SIMULATED SERIOUS GAME FOR CHECKERS & RALLYS

In partnership with Designing Digitally, Inc. (DDINC), Checker’s/Rally’s revamped their training program to better support employee learning and assessment. The new program consists of a structured sequence of training modules, each designed to build upon the previous one, gradually introducing employees to the complexities of sandwich and entree preparation. Starting with digital flashcards, employees familiarize themselves with each menu item in detail. A virtual tour of the sandwich station follows, helping them visualize and memorize the locations of various ingredients.

Practical, hands-on simulation is the next step, where employees practice assembling the menu items in a virtual environment. This phase includes a game-like component where employees must quickly and accurately assemble orders to meet game standards. Only upon demonstrating proficiency in this virtual setting do they move on to real ingredient handling in the kitchen, ensuring they are well-prepared and confident.

This enhanced training approach has transformed the onboarding process at Checker’s/Rally’s. Employees can now complete their training more efficiently and enter the kitchen better prepared. The practical, early exposure to the kitchen setup and menu details reduces initial errors and speeds up the overall competence in real-world tasks. Managers, in turn, are equipped with concrete performance data from the training modules, allowing them to make informed decisions about when an employee is truly ready to handle the kitchen’s fast pace. This data-driven approach replaces subjective judgment, standardizes training quality, and improves the transition of new hires into competent team members.